Farm Insurance :: News

Share this news item!

Rural Customer Gains Justice After Settlement on Botched Roof Job

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In an exemplary case of customer advocacy, a financial broker's persistence has facilitated a significant compensation for a rural policyholder following subpar roof repairs.

Following a natural calamity in 2018, the client submitted a claim to have their hail-damaged roof fixed, a service managed by the insurer HDI Global Specialty.

Unfortunately, the attempted repairs left much to be desired, with a misuse of roofing materials raising concerns over both appearance and functionality.

Negotiations regarding adequate compensation seemed to linger indefinitely, with a spectrum of offers being tabled before the Australian Financial Complaints Authority stepped in to arbitrate. Initially, the roofing repairer admitted to the substandard workmanship and proposed a settlement of $9,345. However, the client's broker argued for a more substantial amount, $59,261, supported by an external carpenter's assessment. The suboptimal materials not only caused visible warping but were predicted to considerably shorten the roof's lifespan.

Despite the repairer's willingness to redo the roof, the homeowner was understandably reluctant to re-engage the same firm, resulting in further delays in remediation. Failure to agree on an actionable solution precipitated extended frustration for the homeowner.

The dispute's resolution came as the complaints authority stepped in, suggesting cash compensation as the most feasible route to rectify the missteps encountered over the protracted four-year period. The authority's involvement culminated in HDI being directed to pay $40,000 in damages, along with an additional $2,000 for non-financial losses. This sum aimed to account for the exceptional stress and inconvenience attributable to the poorly executed roof repairs.

The ruling by the complaints body was welcomed as a fair conclusivity, mandating the insurer's adherence to the policy agreement and offering the affected homeowner a much-needed sense of finality to a lingering issue.

Published:Friday, 1st Mar 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Insurance Tax Debate Puts Farm Premiums Back in Focus

26 Aug 2026: Paige Estritori

Renewed industry pressure to reduce insurance taxes has put affordability back in the spotlight for rural and regional Australia. The latest debate centres on the extra costs added to insurance through state-based duties, levies and other charges, which can make already expensive cover harder to maintain for households and businesses exposed to flood, bushfire, storm and cyclone risk. - read more

Why Claims Disputes Should Prompt a Farm Insurance Review

19 Aug 2026: Paige Estritori

Recent complaints data from the Australian Financial Complaints Authority has again highlighted a pressure point that matters to rural Australia: insurance claims can become difficult when expectations, policy wording and evidence do not line up. While the figures cover the wider insurance market rather than farms alone, the themes are highly relevant for agricultural businesses dealing with storm damage, fire losses, machinery failures, fencing repairs or interrupted operations. - read more

Wetter Weather Forecast Puts Rural Cover Under the Microscope

12 Aug 2026: Paige Estritori

Australia's latest seasonal weather signals have again pushed rainfall risk into the foreground for rural and regional businesses. While conditions vary sharply between districts, a wetter outlook for parts of the country is a useful reminder that risk planning should not wait until paddocks are already saturated, creek crossings are cut or machinery is bogged at harvest. - read more

Underinsurance Warning Lands at a Critical Time for Farms

04 Aug 2026: Paige Estritori

Fresh insurance industry concern about underinsurance is especially relevant for Australian farmers as rebuilding and replacement costs remain stubbornly high. While the issue is often discussed in relation to houses, the same pressure applies across rural assets: sheds, fencing, pumps, tanks, grain storage, livestock yards, irrigation equipment and machinery can all cost significantly more to replace than they did when a policy was first arranged. - read more

Why Climate Risk Is Back on the Farm Insurance Agenda

28 Jul 2026: Paige Estritori

Australia's general insurance sector has again put natural hazard resilience at the centre of the affordability debate, with fresh industry commentary warning that floods, bushfires, storms and cyclones are continuing to reshape how risk is priced. For farmers, this is not an abstract policy discussion. It goes directly to the cost and availability of farm insurance, particularly for properties with older buildings, exposed machinery, flood-prone access roads, boundary fencing, stored fodder or high-value livestock. - read more

What Allianzâ€™s Farm Cover Revamp Means for Farmers

21 Jul 2026: Paige Estritori

Allianz Australia has refreshed its farm pack insurance, with the updated product announced on 20 July 2026. For farmers and rural property owners, the significance is less about one insurer changing a product and more about what it signals across the broader farm insurance market: insurers are trying to make cover easier to understand while adjusting policy features to better match modern farming operations. - read more

Click for more Insurance News

Farm Insurance Articles

Preparing for the Worst: Developing a Comprehensive Disaster Response Plan for Your Farm

As a farmer, you know that unexpected events can have a significant impact on your farm and your livelihood. Natural disasters, such as floods, fires, droughts, and storms, can occur at any time and have devastating consequences. That's why it's crucial to have a comprehensive disaster response plan in place to protect your property, assets, and, most importantly, your loved ones and livestock. - read more

What You Need to Know About Crop Insurance for Your Farm

Crop farming carries risks that are often outside a farmer's control. Weather events, pests, crop failure and market changes can all affect production and farm income. Crop insurance is designed to provide a financial safety net when insured crops are damaged, destroyed or produce less than expected, helping farmers manage the business impact of an adverse season. - read more

How to Choose the Right Farm Insurance Policy for Your Farm

Choosing farm insurance starts with understanding the assets, activities and risks that make your farm different. From buildings and machinery to crops, livestock and liability exposures, the right policy structure depends on what you operate, what you own and how your farm could be affected by events such as storms, fire, theft, accidents or other disruptions. - read more

Farm Business Interruption Insurance and Loss of Income Cover Explained

Farm business interruption insurance may help protect farm income and cover certain extra costs when an insured event disrupts operations. This guide explains how it works, what it may cover, where it differs from personal income protection and crop insurance, and what to check before relying on it. - read more

Investing in Cybersecurity: A Crucial Step for Sustainable Farming

Cybersecurity refers to the practice of protecting systems, networks, and programs from digital attacks. In the context of agriculture, it involves safeguarding the digital solutions and technologies that have become intrinsic to modern farming operations. As technological advancements continue to revolutionize the farming landscape, the importance of cybersecurity in securing farm data and operations has become more pronounced. - read more

Farm Property Insurance: Buildings, Sheds, Fencing and Fixed Assets Explained

Farm property insurance can help protect the fixed assets on rural land, including farm buildings, sheds, fencing, tanks, yards and other infrastructure. This guide explains what may be covered, how values are usually reviewed and what details to check before comparing policy options. - read more

Need a Quote?

Start your free farm insurance quote comparison here.

Knowledgebase

Elimination Period:
The time period between an injury and the receipt of benefit payments from an insurer, particularly in disability insurance.

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We act solely as an introducer and refer enquiries to licensed third-party brokers, insurers, and lenders. We do not provide financial product advice or credit assistance. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should independently verify the credentials and licensing of any adviser or provider you engage. Visit the ASIC website for further information.